Terms and Conditions

 CANCELLATION POLICY:• Mental Health Training CQ (MHTCQ) is happy to offer a rescheduled date and time to undertake your desired course/workshop in the event that the initial course date and time is not suitable. This option will be made available a maximum of three (3) times, of which the consumer determines each rescheduled date and time. After this stage MHTCQ will retain any payments made by the consumer to cover operational business costs.

• Cancellation requests which are more than thirty (30+) calendar days before the agreed upon date and time of the course or workshop will have 75% of total payments made to MHTCQ refunded to the consumer. MHTCQ will retain 25% of the total payments made to cover operational business costs.

• Cancellation requests which are equal to or less than thirty (=<30) calendar days before the agreed upon date and time of the course or workshop will have 50% of total payments made to MHTCQ refunded to the consumer. MHTCQ will retain 50% of the total payments made to cover operational business costs.

• Cancellation requests which are equal to or less than fourteen (=<14) calendar days before the agreed upon date and time of the course or workshop will have 25% of total payments made to MHTCQ refunded to the consumer. MHTCQ will retain 75% of the total payments made to cover operational business costs.

• Cancellation requests which are equal to or less than seven (=<7) calendar days before the agreed upon date and time of the course or workshop will have none of total payments made to MHTCQ refunded to the consumer. MHTCQ will retain 100% of the total payments made to cover operational business costs; and

• All other circumstances remain at the discretion of Focused Mental Education.